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UK returns are now FREE on all eligible items!
Christmas Returns Policy
We’ve extended our returns policy for Christmas 2021, so that orders placed between 1st November 2021 and 24th December 2021 can be returned for a refund up until 31st January 2022.
How To Return Items
Inside your delivery package, you will have received a dispatch note with a returns section at the bottom. Please fill in the details of which items you wish to send back, including the reason for return, and enclose this with the returning items (ideally in the original dispatch packaging).
For UK orders only:
To create your FREE returns label, please visit our online portal:
You’ll need your Order ID (found in order confirmation email, or the PO number on your delivery note) and either your email address or postcode to hand to access the portal.
How to find your order ID on the packing note
Please note on the packing slip inside your delivery the order ID is shown as "PO number" please see the diagram below:
Unfortunately, we do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item to us for a refund and then place a new order for the required item.
Returns on all eligible items are free only when a return label is generated via our online portal. We are unable to reimburse any return postage fees where items have been sent back and paid for directly.
If you are trying to return your order outside of the 28 day returns period and the portal will not accept your details, or if you believe you have been sent an incorrect item, please contact us so we can help!
For International orders (excluding EU and US)
Please send items back to our UK returns address below. IMPORTANT! Please mark the outside of the package with the phrase ‘RETURNED GOODS’
Move Dance RETURNS
Unit 4D Alpha
Manchester M90 5AD
There is no need to pay for a tracked or faster delivery, you can return the items to us using a low cost service, however we strongly advise you to keep a proof of posting, as goods are determined as in your care until they are received into our warehouse.
If you have received a faulty or incorrect item, please contact us before sending any items back.
For EU orders click here
For US order click here
How long does it take to process a return?
Your returns will be received and processed within 10 business days (UK) or 20 (Europe and Worldwide). If you return your order via a priority service, we will not be able to process it as a priority. If you are due a refund, the funds will be available in your account within 3-5 business days. Paypal funds will be available immediately after processing your return.
What Items Can You Return?
*UK returns are now FREE on all eligible items
- Unwanted goods in an unworn state, labels attached and with original packaging.
- Tights and underwear in its original unopened packaging, not worn or tried on.
- CDs and DVDs must be in their original sealed packaging.
Not eligible for return:
- Face masks
- For hygiene reasons, we are unable to accept tights and underwear back for refund or exchange if the packaging has been opened.
- For all retail & teacher customers made-to-order items, including Alegra Lycra multi-print ranges.
- Weissman brand costume products (for teacher & wholesale customers) are not eligible for return, except where faulty (where replacement or refund options would be offered). We will try to accommodate changes for sizes - please contact customer services for details.
All genuinely faulty items are eligible for return regardless of retail or teacher customer status, custom made orders, underwear, tights or otherwise ineligible.
UK & EU retail customers
You may return eligible items for a refund of the goods within 28 days of receipt of the products (40 days for EU orders). Please check your items are eligible for return (see below section) and follow the returns process set-out below. Orders where all items are returned within 14 days of receipt are additionally eligible for refund of standard delivery charges (under the Consumer Contract Regulations, formerly Distance Selling Regulations) please email [email protected] to request this statutory entitlement. Returns are free for UK customers when a return label is generated via our online portal. For EU customers, the cost of returning unwanted items is borne by you, but you may use our subsidised returns mail services. Faulty items can be returned to us free of charge via the online portal. Incorrect items can also be returned free of charge, but you will need to contact Customer Services beforehand to receive a return postage discount code.
UK & EU teacher account holders / wholesale customers
As dance teachers making purchases on behalf of schools, pupils and/or for professional use you acknowledge that supply of goods are a commercial transaction and statutory Consumer Contract Regulations (formerly Distance Selling Regulations) do not apply. For most eligible goods our policy is to offer refunds for unwanted goods within 28 days of receipt (40 days for EU orders). Returns are free for UK Teachers when a return label is generated via our online portal. For EU Teachers, the cost of returning unwanted items is borne by you, but you may use our subsidised returns mail services. Faulty items can be returned to us free of charge via the online portal. Incorrect items can also be returned free of charge, but you will need to contact Customer Services beforehand to receive a return postage discount code. Some products are not automatically eligible for return - see items list below.
Please note Weissman dance costumes are not eligible for return except where faulty. We will try to accommodate changes for sizes where possible - please contact us for details.
Worldwide retail & teacher wholesale customers
Statutory distance selling regulations (Consumer Contract Regulations, formerly Distance Selling Regulations) do not apply to orders sending goods outside of the UK & EU. For most eligible goods our policy is to offer refunds for unwanted goods within 40 days of receipt. The cost of returning unwanted items is borne by you, but you may use our subsidised returns mail services where available. Faulty or incorrect items returns costs will be paid for by us, either via a free postage label or refund of reasonable mail costs. Please contact Customer Services before sending faulty or incorrect items back for instructions.
For help with returns, please contact our friendly Customer Service team.