Here you can look up your order and register your return with us.4.1 Our Returns Policies and Your Statutory Rights
UK & EU retail customers
You may return eligible items for a refund of the goods within 28 days of receipt of the products (40 days for EU orders). Please check your items are eligible for return (see below section 4.3) and follow the returns process set-out below. Orders where all items are returned within 14 days of receipt are additionally eligible for refund of standard delivery charges (under the Consumer Contract Regulations, formerly Distance Selling Regulations) please email [email protected] to request this statutory entitlement. The cost of returning unwanted items is born by you, but you may use our subsidised returns mail services. Faulty or incorrect items returns costs will be paid for by us (either via a free postage label or refund of reasonable mail costs).
UK & EU teacher account holders / wholesale customers
As dance teachers making purchases on behalf of schools, pupils and/or for professional use you acknowledge that supply of goods are a commercial transaction and statutory Consumer Contract Regulations (formerly Distance Selling Regulations) do not apply. For most eligible goods our policy is to offer refunds for unwanted goods within 28 days of receipt (40 days for EU orders). The cost of returning unwanted items is borne by you, but you may be offered the use of our subsidised returns mail services. Faulty or incorrect items returns costs will be paid for by us (either via a free postage label or refund of reasonable mail costs). Some products are not automatically eligible for return - see items list below.
Please note Weissman dance costumes are not eligible for return except where faulty. We will try to accommodate changes for sizes where possible - please contact us for details.
Worldwide retail & teacher wholesale customers
Statutory distance selling regulations (Consumer Contract Regulations, formerly Distance Selling Regulations) do not apply to orders sending goods outside of the UK & EU. For most eligible goods our policy is to offer refunds for unwanted goods within 40 days of receipt. The cost of returning unwanted items is borne by you, but you may use our subsidised returns mail services. Faulty or incorrect items returns costs will be paid for by us (either via a free postage label or refund of reasonable mail costs).
4.2 What Items Can You Return
- Unwanted goods in an unworn state, labels attached and with original packaging.
- Tights and underwear in its original unopened packaging, not worn or tried on.
- CDs and DVDs must be in their original sealed packaging.
Not eligible for return:
- For hygiene reasons, we are unable to accept tights and underwear back for refund or exchange if the packaging has been opened.
- For all retail & teacher customers made-to-order items, including Alegra Lycra multi-print ranges.
- Weissman brand costume products (for teacher & wholesale customers) are not eligible for return, except where faulty (where replacement or refund options would be offered). We will try to accommodate changes for sizes - please contact customer services for details.
- All genuinely faulty items are eligible for return regardless of retail or teacher customer status, custom made orders, underwear, tights or otherwise ineligible.
4.3 How To Return Items
Please use the online returns process to register your return before sending any items back to us. If you have created an account with us, you can access your order history and choose an order to register a return for.
Sending items back
If you wish to change your item for an alternative (size, colour, style etc) please send your item(s) back for a refund and make a new purchase - this is the quickest way to change your item. If you wish to exchange an item you will be given a freepost voucher to enable you to replace the item with no further delivery costs. However if your item is faulty or has been sent incorrectly, we will be able to arrange a replacement to be sent out to you free of charge (you do not need to re-order the item). For customers outside of the EU, please email [email protected] before returning a faulty or incorrect item so we can advise on what steps to take.
When returning your item(s) for a refund, the amount will be credited back to the original payment method.
Using our subsidised returns postage service
In order to make it easier and cheaper to return items to Move Dance we can offer use of our subsidized returns service. For a small fee you can print a postage label and drop off your parcel at a convenient location to return it back to us. Full details will be set out during the returns registration process above including the subsidised fee. The fee will be deducted from any refund amounts due to you. Faulty and erroneous goods will be entitled to free returns postage in accordance with distance selling regulations.
If you cannot print the returns slip
If you are unable to print the returns form (and use the subsidised returns service), please enclose your original invoice or a cover note specifying the order number, which items you wish to be returned and why. For your reference, here are the returns reasons:
|Return Code||Reason for Return|
|R21||Refund - I ordered more than one|
|R22||Refund - It's too big|
|R23||Refund - It's too small|
|R24||Refund - It's not as I imagined|
|R25||Refund - It's defective or damaged|
|R26||Refund - You sent the wrong item|
|R27||Refund - It arrived too late|
RETURNS Move Dance
Unit 4D Alpha
How long to process a return?
Your returns will be received and processed within 10 business days (UK) or 15 (Europe and Worldwide). If you return your order via a priority service, we will not be able to process it as a priority.If you are due a refund, the funds will be available in your account within 3-5 business days. Paypal funds will be available immediately after processing your return.
This does not affect your statutory rights.