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Service Order value Carrier Details
Fast 2 Day$0.00 - $99.99 $19.95 - 2 Working Days (tracked)
Delivery in 2 working days. Orders dispatched within one working day. Delivery tracking information available via DHL.
Final postage date for Christmas is 14/12/17, based on postal service's published shipping dates for Christmas. Not guaranteed to arrive before Christmas.  
In the event of stock unavailability dispatch may be delayed - we will email you to advise of any issue. Orders will be dispatched within 1 working day and delivery will take place 2 working days after that. Orders are not able to be dispatched on public holidays.
$100.00+ $10.00 - 2 Working Days (tracked)
Delivery in 2 working days. Orders dispatched within one working day. Delivery tracking information available via DHL.
Final postage date for Christmas is 14/12/17, based on postal service's published shipping dates for Christmas. Not guaranteed to arrive before Christmas.  
In the event of stock unavailability dispatch may be delayed - we will email you to advise of any issue. Orders will be dispatched within 1 working day and delivery will take place 2 working days after that. Orders are not able to be dispatched on public holidays.
Standard 3-5 Days$0.00 - $99.99 $9.95 - 3 - 5 Working Days (tracked)
Your order will be shipped within 1 business day . In our experience, you should receive the item at the latest within 3-5 business days.
Final postage date for Christmas is 11/12/17, based on postal service's published shipping dates for Christmas. Not guaranteed to arrive before Christmas.  
In the event of stock unavailability dispatch may be delayed - we will email you to advise of any issue. Orders will be dispatched within 1 working day and delivery will typically take place 3-5 working days after that. Orders are not able to be dispatched on public holidays. This is an estimated delivery date, in some circumstances delivery may take a little longer. In the unlikely event of a delivery delay we need to allow to up to 15 working days before we can classify a parcel as missing.
$100.00+ $4.95 - 3 - 5 Working Days (tracked)
Your order will be shipped within 1 business day . In our experience, you should receive the item at the latest within 3-5 business days.
Final postage date for Christmas is 11/12/17, based on postal service's published shipping dates for Christmas. Not guaranteed to arrive before Christmas.  
In the event of stock unavailability dispatch may be delayed - we will email you to advise of any issue. Orders will be dispatched within 1 working day and delivery will typically take place 3-5 working days after that. Orders are not able to be dispatched on public holidays. This is an estimated delivery date, in some circumstances delivery may take a little longer. In the unlikely event of a delivery delay we need to allow to up to 15 working days before we can classify a parcel as missing.
Standard$100.00+ FREE - 8 - 15 Working Days
Your order will be shipped within 1 business day . In our experience, you should receive the order within 8-15 business days.
Final postage date for Christmas is 5/12/17, based on postal service's published shipping dates for Christmas. Not guaranteed to arrive before Christmas.  
In the event of stock unavailability dispatch may be delayed - we will email you to advise of any issue. Orders will be dispatched within 1 working day and delivery will typically take place 8 - 15 working days after that. Orders are not able to be dispatched on public holidays. This is an estimated delivery date, in some circumstances delivery may take a little longer. In the unlikely event of a delivery delay we need to allow to up to 30 working days before we can classify a parcel as missing.
$0.00 - $99.99 $4.95 - 8 - 15 Working Days
Your order will be shipped within 1 business day . In our experience, you should receive the order within 8-15 business days.
Final postage date for Christmas is 5/12/17, based on postal service's published shipping dates for Christmas. Not guaranteed to arrive before Christmas.  
In the event of stock unavailability dispatch may be delayed - we will email you to advise of any issue. Orders will be dispatched within 1 working day and delivery will typically take place 8-15 working days after that. Orders are not able to be dispatched on public holidays. This is an estimated delivery date, in some circumstances delivery may take a little longer. In the unlikely event of a delivery delay we need to allow to up to 30 working days before we can classify a parcel as missing.
Please read our general delivery terms & conditions below.

General Delivery Information

  • Order by 7/12/17 for Christmas delivery to countries outside of the following: UK, Ireland, Germany, France, Italy, Switzerland, Spain, US.
  • All deliveries are subject to stock availability. In the event that a stock error occurs and we are unable to dispatch immediately we will email you to advise you of estimated dispatch dates.
  • We may dispatch some of your items separately.
  • Please note Standard and Free delivery services are NOT guaranteed delivery times - please be aware that delivery times may vary from the estimates given and may be longer than expected. If you require goods for a specific date, we strongly recommend you select a guaranteed delivery date service (such as Next Day or Premium)
  • In the event of a problem, for Standard deliveries we have to allow up to 10 working days for UK & Germany, 15 for most EU deliveries and 20-30 working days for other EU and Worldwide deliveries before we can consider a parcel to be missing and we can act upon it (see your country's quoted delivery timescales for details). Please be aware the maximum time limit for reporting missing items in the UK is 30 days, and 60 days outside of the UK. Any parcels reported later cannot be entertained.
  • Please note we cannot add additional delivery instructions to your parcel. We advise that you either leave a note on your door for your postman, or if you are not available at the time of delivery, the postman will leave a card for you to arrange collection or re-delivery from your local sorting office.
  • Please ensure the correct delivery address is entered when placing an order. If a parcel fails to arrive due to an incorrect or incomplete address, a 50% refund of the item(s) cost can be issued after 30 working days from dispatch. If the parcel is returned to us by the postal services we will refund the remaining 50%, otherwise this amount cannot be recovered.