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HELP & INFO > Terms & Conditions Of Sale
TERMS & CONDITIONS OF SALE
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Delivery
Delivery costs and timescales are in accordance with the following:
| Territory |
Delivery Service |
Costs |
Details |
United Kingdom
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Standard
First Class via Royal Mail or Parcel Force |
£3.95 |
Orders are normally dispatched within 1-2 working days*. Estimated delivery time is 2-3 working days from dispatch** In the event of postal delay, please allow up to 10 working days maximum. All parcels over a value of £50 must be signed for, so please ensure there is someone available to receive parcels at the delivery address. We cannot offer refunds for postage on non-delivery. |
United Kingdom
|
24 Hour
Royal Mail Special Next Day Delivery or Parcel Force 24 |
£7.95 |
Available for UK orders placed before 15:30 Monday - Thursday, orders will be delivered the next working day. Orders placed after 15:30 Friday, or on Saturday & Sunday will be dispatched the following Monday and delivered Tuesday. Please allow up to 5pm for delivery. We do not dispatch orders on bank holidays. |
Germany
 |
Standard
Land and Airmail |
€2,95 - €5,95 |
Orders are normally dispatched within 1-2 working days*. Estimated delivery time 4-12 working days from dispatch****. Orders under €20 are charged €2,95 and orders over €20 are charged €5,95. In the event of postal delay, please allow up to 15 working days maximum. |
Germany
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Priority
Airmail |
€9,95 |
Orders placed before 16:30 CET are dispatched the same day*. Delivery time is 3 working days from dispatch. Orders placed after 16:30 CET Friday, or on Saturday & Sunday will be dispatched the following Monday. Please allow up to 17:00 CET for delivery. We do not dispatch orders on bank holidays. |
France
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Standard
Land and Airmail |
€5,95 |
Orders are normally dispatched within 1-2 working days*. Estimated delivery time 4-12 working days from dispatch****. In the event of postal delay, please allow up to 15 working days maximum. |
France
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Priority
Airmail |
€9,95 |
Orders placed before 14:30 CET are dispatched the same day*. Delivery time is 3 working days from dispatch. Orders placed after 14:30 CET Friday, or on Saturday & Sunday will be dispatched the following Monday. Please allow up to 17:00 CET for delivery. No orders will be dispatched on bank holidays. |
Italy
 |
Standard
Land and Airmail |
€5,95 |
Orders are normally dispatched within 1-2 working days*. Estimated delivery time 4-12 working days from dispatch**. In the event of postal delay, please allow up to 15 working days maximum. |
Austria
 |
Standard
Land and Airmail |
5.59€ - 18.31€
(Price calculated during checkout) |
Orders are normally dispatched within 1-2 working days*. Estimated delivery time 4-12 working days from dispatch**. In the event of postal delay, please allow up to 15 working days maximum. |
Spain
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Standard
Land and Airmail |
€5,95 |
Orders are normally dispatched within 1-2 working days*. Estimated delivery time 4-12 working days from dispatch**. In the event of postal delay, please allow up to 15 working days maximum. |
Switzerland
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Standard
Land and Airmail |
5.59€ - 18.31€
(Price calculated during checkout) |
Orders are normally dispatched within 1-2 working days*. Estimated delivery time 4-12 working days from dispatch**. In the event of postal delay, please allow up to 15 working days maximum. |
Rest of Europe & Worldwide
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Standard
Land and Airmail |
5.59€ - 18.31€
(Price calculated during checkout) |
Orders are normally dispatched within 1-2 working days*. Estimated delivery time 4-12 working days from dispatch**. In the event of postal delay, please allow up to 15 working days maximum. |
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*Subject to stock availability.
**We may dispatch your items separately - so you may receive an order as several packages delivered at different times. Please note Standard Delivery services are NOT guaranteed delivery times - please be aware that delivery times will vary and may be longer than expected. If you require goods for a specific date, we strongly recommend you select a Priority or Special Delivery method. In the event of a problem, for Standard deliveries we have to allow up to 10 working days for UK delivery, and up to 15 working days for German, French, and all other EU destinations before we can consider a parcel to be missing and we can act upon it. Please be aware the maximum time limit for reporting missing items in the UK is 30 days, and 60 days outside of the UK. Any parcels reported later cannot be entertained.
Please note we cannot add additional delivery instructions to your parcel. We advise that you either leave a note on your door for your postman, or if you are not available at the time of delivery, the postman will leave a card for you to arrange collection or re-delivery from your local sorting office.
Bounced parcels - if your parcel is returned to us as undelivered, we will contact you. If you require us to resend the order then additional postage may be chargeable.
Amendments & cancellations - If you need to amend or cancel an order please contact us within 1 hour of placing the order via our contact form. Please select the option 'I need to amend my order'or 'I need to cancel my order' from the drop down menu. Unfortunately we are unable to amend goods contents on orders paid via Pay Pal. Sorry, we cannot guarantee requests for amendments or cancellations. We also cannot accept cancellations or amendments for orders with Special or Priority delivery.
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Returns
What can you return?
You may return any unused items in a re-saleable condition for a refund or exchange within 28 days for UK orders and 40 days for European & Worldwide orders that are:
Unworn in original packaging
With tags attached
Tights or underwear must be in unopened packaging
CDs and DVDs must be in unopened packaging
Faulty items
How to return items
(1)
Please fill in the form on the invoice that was attached to your order with details of what you are returning and whether you would like to exchange or request a refund.
If you would like to exchange an item for the same item of a different size or colour, post the items back to us and we will send an exchange to you free of charge. Please use the following table to indicate on the form a return code for each item being returned.
| Return Code |
Reason for Return |
| E1 |
Exchange - size* |
| E2 |
Exchange - colour |
| E0 |
Exchange - faulty / error |
| R4 |
Refund - faulty / error |
| R5 |
Refund - unwanted |
*Please check the size of your items by trying them on. Many of our shoes are supplied in US or European sizes, which we convert to UK sizes. Therefore the UK size you have ordered may not match the number on the box!
When returning items for refund or exchange it is your responsibility to return the goods to us at your cost unless there has been an error in your order. If you wish to return any items for refund you must inform us via email (to customer.services@moveonlineretail.com) within 7 days of receipt to be eligible for refund of your original postage cost. Refunds for original postage costs are not eligible on orders that have been partially returned. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. You may be liable for recovery costs of goods not received once you have given your notice of cancellation.
For orders with an error, please advise us via customer.services@moveonlineretail.com and we will issue a returns label or instructions on how to return.
(2)
Return via standard postage to:
Returns Dept.
Move Dancewear
11 Stevenson Square
Manchester
M1 1DB
United Kingdom
We request that you obtain proof of posting (either a Certificate of Posting or postage receipt). We cannot accept responsibility for lost parcels unless you have proof of posting. Items returned postage unpaid may not be delivered.
(3)
Please allow 10 working days for UK orders and 15 days for European & Worldwide orders for your return to be received and processed. For refunds please allow an additional 3 days for money to be returned to your account. If you have sent your order back via a priority delivery service we are unable to prioritise the processing of these returns.
If you have lost your original invoice, please send a note describing what you would like to return and exchange or refund. It is crucial that you include your order ID number on the letter. If you do not have an order ID please contact us in advance.
Please note:
Unfortunately we cannot accept requests for additional items (above the quantity of items on the original order) on returns. A new order should be placed on the website instead.
Items returned without all original packaging & tags, upon processing your return an additional £2.00 re-packaging fee will be charged.
Due to hygiene reasons, we cannot accept returned underwear and tights in opened packaging or other items that are indicated as non-returnable on the product description.
This does not affect your statutory rights.
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Pricing, Taxes & Duties
UK - Prices are in GBP Sterling include VAT at 20% for adult clothing and VAT at 0% for child clothing.
Germany - Prices are in EUROs and include 19% VAT.
Europe (non Germany) - Prices are in EUROs and include VAT the UK rate above.
Worldwide (non Europe) - Prices are in GBP and without VAT.
Customers for all international orders (Non EU) are responsible for import duties that may be levied - please note you may be required to pay import duties for orders delivered to countries outside of the EU. Move Online Retail Ltd. is not responsible for these duties, and will not be able to calculate them. It is up to customers to ascertain whether they will be required to pay import duties and how much they will be.
Information for our Swiss customers:
Please note that customs duties may apply. These charges are not included in our prices and have to be paid by the recipient. Please also note that additional customs charges may apply when returning items for exchange. You may be entitled to claim back any duplicated customers duties - please contact your local post office, which can help you with your claim from Swiss customs. Please note that a service charge may be applied by Swiss customs. Please contact your local post or customs office for further information.
Prices vary for different countries (including between countries inside the EU) to reflect different operational costs. Prices are calculated based upon the delivery address.
Large Orders & Deposits
For large orders where multiple items of the same type are required or are of a high value please contact us. You may be eligible for a discount if the total value of the order is above £200 or €350. We may require a non-returnable deposit for large orders, we will advise you of this before your order is placed.
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Availability
We endeavour to keep our stock system as accurate as possible. There may be occasions where an item has gone out of stock in the time between you placing your order, and your order being processed. We do not ordinarily hold backorders*. If an item is out of stock at the time of processing your order, we reserve the right to cancel this item. We will refund your for the item(s) and dispatch the rest of your order. *Orders for item quantities of 3 or more of the same item will be put on backorder.
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Privacy Policy
This privacy policy sets out how Move Online Retail Limited uses and protects any information that you give Move Online Retail Limited when you use this website.
Move Online Retail Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Move Online Retail Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9th February 2011.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customer.services@moveonlineretail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Move Online Retail Limited, 11 Stevenson Square, Manchester, M1 1DB.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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© Move Online Retail Ltd. 2007 - 2012
