4.1 How do you return items?
Please use the online returns process
to register your return before sending any items back to us. If you have created an account with us, you can access your order history and select the items from an order you wish to return.
If you are returning items for a refund, the amount will be credited back to the original payment method. If you would like to exchange an item for a different size or colour, the replacement item will be shipped to you free of charge. (Please note, an additional standard postage charge will apply for any items exchanged more than once within a single order).
If you are unable to print the returns form, please enclose your original invoice or a cover note specifying the order number, which items you wish to be returned or exchanged, and why. For your reference, here are the exchange/returns reasons:
||Reason for Return
||Exchange - I ordered more than one
||Exchange - It's too big
||Exchange - It's too small
||Exchange - It's not as I imagined
||Exchange - It's defective or damaged
||Exchange - You sent the wrong item
||Exchange - It arrived too late
||Refund - I ordered more than one
||Refund - It's too big
||Refund - It's too small
||Refund - It's not as I imagined
||Refund - It's defective or damaged
||Refund - You sent the wrong item
||Refund - It arrived too late
Customers are responsible for paying return shipping costs. We advise you to keep a proof of postage receipt for all orders that you return to us. You will be held liable for lost packages if you do not have proof of postage. You are liable for any damage that occurs to returns whilst in transit from you to our warehouse.
If you are returning your entire order for a refund within 14 days of receipt, you must notify us via email ([email protected]
) to be eligible for reimbursement of the order's shipping costs. We will only reimburse shipping costs for complete orders that are returned, not a return of a partial order.
4.2 Where to send returns to:
4.3 What can you return?
Return any unworn items that are in a re-saleable condition for a refund or exchange within 28 (UK) or 40 days (Europe and Worldwide). Items returned that are not in a re-saleable condition, or eligible for return, will be posted back to you.
4.4 What can you not return?
- Items in their original packaging and with labels attached.
- Tights and underwear must be returned in unopened packaging.
- CDs and DVDs must be in their original unopened packaging.
To check whether an item is eligible for return, please check the product description.
4.5 Faulty/Incorrect items
- For hygiene reasons, we are unable to accept tights and underwear back for refund or exchange if the packaging has been opened.
- All made to order items cannot be returned or exchanged.
If you have received a faulty or incorrect item, please contact Customer Services
before registering your return online so they can inform you of the returns process.
4.6 How long to process a return?
Your returns will be received and processed within 10 business days (UK) or 15 (Europe and Worldwide). If you return your order via a priority service, we will not be able to process it as a priority.
If you are due a refund, the funds will be available in your account within 3-5 business days. Paypal funds will be available immediately after processing your return. If you have requested an exchange, we will dispatch the replacement item(s) upon processing your return. In the unlikely event that your requested replacement item is unavailable, you will be issued with a refund.
This does not affect your rights.